Feb 10
Newcastle Permanent Australian market leader for customer satisfaction
(PRWEB) February 3, 2012
Newcastle Permanent Building Society, the highest percentage of satisfied customers (93.8%) of all financial institutions in Australia, according to the latest Roy Morgan customer satisfaction survey results (December 2011).
Newcastle Permanent CEO Terry Millett said leading Australian research company Roy Morgan often do independent evaluation of customer satisfaction of all financial institutions.
Newcastle Permanent was a clear leader in customer satisfaction when compared with the banks and was the standout performer in comparison with other mutual organizations, including mutual banks, credit unions and building societies in the most recent survey results , Mr. Millett said.
This is a very satisfactory result and reflects highly on the work of all our staff with our members on a daily basis.
Our staff members pride themselves on helping their banking needs, and we recognize the importance of high quality staff that is why we will not have the recent decision of a few of the big banks are slashing jobs because the short-term profit performance and pleasing shareholders, Mr. Millett said.
The strength of our customer satisfaction rating against the big banks is another example of how our mutual business model sustainable economic success without the adverse effects that an excessive emphasis on profits and shareholder returns can produce a significant difference between us and the stock market-listed banks
Roy Morgan survey figures for the percentage of a financial institution clients 14 + who are satisfied. The overall average for banks was 79.3%, 88.7% credit unions, building societies 90.0% – Newcastle Permanents rating is 93.8%.
Newcastle Permanent Building Society
grounding Company
A 109 years ago and as the banks under the supervision of the Australian prudential regulation authority (Apra) and regulated under the Banking Act 1959 of the Commonwealth of Australia.
a mutual financial services organization with no shareholders. Profits are retained at a higher quality, multi-award-winning products, more competitive interest rates and lower costs for our members.
Australia’s largest building society and financially the strongest in terms of net assets.
Total assets of over $ 7.5 billion.
Conveniently located branches in Sydney, Newcastle and the Hunter, Central Coast, Mid North Coast, New England and Northern Rivers regions of NSW.
highly professional and experienced teams of mobile home lenders, financial planners and business relationship managers.
Australia-wide network of nearly 3000 ATM * and highly secure Internet and Telephone Banking.
* includes the network of ATMs by Westpac Banking Corporation, Bank of Melbourne, St.George Bank Limited BankSA industry, excluding St. George or BankSA branded ATMs located at BP service stations.
winning product range, including:
-> More than 10 Cannex 5 star rated products, including five for our two most popular, award winning home loans, Real Deal and Premium Plus
-> Home lender of the Year 2011 and 2009, Financial Review Smart Investor Blue Ribbon Awards
-> Building Society from the year 2011, 2009 and 2008, Financial Review Smart Investor Blue Ribbon Awards
-> Media Gold for Best Line of credit and a bronze medal for the Standard Variable Premium Plus Package 2011 Your Mortgage Magazine (Credit Unions & Building Societies category)
-> cheapest home loan package best of the Best Money Magazine Awards 2012 and 2011 and cheapest Flexible Home Loan (Non-bank category) Best of the Best Money Magazine Awards 2011
-> National Call Centre of the year 2011, the Australian Teleservices Association Call Centre of the Year Awards
-> Gold Medal Best credit union / Building Society Savings Accounts, Your Money magazine in 2011
Member satisfaction rating of 94% in the current independent member survey (Source: AMR 2011).
The Newcastle Permanent has a big heart and is passionate about supporting the local communities we serve, which is a significant support through a wide variety of community-based initiatives and sponsorships including junior sport education and Surf Lifesaving.
Newcastle Permanent Charitable Foundation has also played an important role in giving back to society through improving the lives of thousands of people in regional NSW in the areas of health, the environment, society, culture and youth development:
-> founded in 2004 to the 100th anniversary of Newcastle Permanent and so far more than 210 community projects supported with grants totaling more than $ 7.3 million to four
our members and the wellbeing of their communities in the heart of all Newcastle Permanent does.
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